LGA Airport Customer Experience Specialist On-Call

**General information**

Job Title

LGA Airport Customer Experience Specialist On-Call

Date

Thursday, July 10, 2025

City

Flushing

State

New York

Base Pay Rate

$ 20.50

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

**Requirements and Description**

**N.B.: THIS POSITION IS ON-CALL ONLY .**

INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

**AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.**

**Summary**

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

**Responsibilities**

Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed-

Handle customer concerns and questions in a timely and efficient manner-

Provide answers to all general inquiries from customers and other airport visitors-

Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes-

Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the LGA Airport community

**Qualifications**

High School diploma or GED.-

Must be at least 18 years of age.-

Customer Service experience is a requirement, airport experience a plus-

Bi-lingual a plus, but not required-

Must have a professional appearance: tattoos covered. No earrings for men.-

Able to stand on your feet for up to 8hrs-

Able to lift and/or move items up to 75 lbs.-

Must be able to climb, bend and kneel-

Must be able to use your fingers/hands to use a keyboard or tablet-

Must be able to work outdoors for extended period of time.-

Must be able to work a minimum of 3 days in total, including a weekend day.-

Must be able to work for various shifts.

ERMC is an equal opportunity employer

Equal Opportunity Employer