Monitoring, Analysis, Response, and Communication Technician

As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry.

The Monitoring, Analysis, Response, and Communication (MARC) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist the MARC team, to design solutions for complex problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Technician will help develop and execute plans to establish and complete department goals.

The MARC Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists MARC team and Management in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.

Responsibilities:

• Assist in the strategic direction for facilities operations.
• Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
• Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The MARC Technicians will assist in the incident management team's operational aspects in a way which protects, maintains, and improves the value of the data centers.
• Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
• Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.
• Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.
• Assist in the creation of reports and presentations for senior management.
• Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible.
• Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation.
• To develop and maintain a good working relationship across all levels in the organization, being an ally to all.
• Manage multiple project deliverables, requirements, and navigate complex situations.
• Ability to prioritize and manage resources under high pressure
• Assist in MARC led Root Cause Analysis.
  
  

Qualifications:

• Three to five (3-5) years of data center experience preferred.
• Be able to work different shifts within 24/7/365 coverage strategy.
• Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
• Excellent communication skills, teamwork, organizational and problem-solving skills.
• Proficient with Microsoft Office Suite and project management software.
• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
• Multilingual is a plus.
  
  

Education / Certifications:

• High School diploma required.
• Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred.
  
  

Work Environment:

• Fast paced environment
• 10 hour shifts, Night Shift, M, T, W, TH
  
  

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.