NIGHT AUDIT (FULL TIME)
Hyatt
Job Description
Summary
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto?
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified
SUMMARY
About the Role – Night Audit
The Night Auditor plays a critical role in both the overnight operations and the guest experience. This position combines guest-facing responsibilities with back-end financial duties, ensuring our high standards of service continue 24 hours a day. You’ll act as the point of contact for guests throughout the night, while also preparing and balancing financial reports to ensure accuracy across all hotel systems.
Some of the responsibilities include:
- Prepare and process daily night audit procedures and system back-ups.
- Audit, balance, and report on all cash, credit, and charge transactions, including deposits, over/short figures, postings, and house charges.
- Review and reconcile front desk accounts, including room charges, folios, taxes, adjustments, and disputed charges.
- Ensure discrepancies are identified and reported to the Director of Finance promptly.
- Input statistical data and income journal entries for the preparation of daily financial reports.
- Balance and close all bank ticket codes daily.
- Provide overnight guest services, including check-in/check-out, wake-up calls, and concierge assistance.
- Perform duties as needed in the absence of Bell, Door, or Valet services.
- Maintain a calm and professional presence in emergency situations; be knowledgeable of all front office and emergency procedures.
- Ensure guest safety and comfort throughout the overnight hours.
- Support the overall success of the Front Office team with any other tasks as assigned.
Qualifications
- Previous Front Office or Night Audit experience in a luxury hotel setting is a strong asset
- Service-focused personality with excellent problem-solving skills
- High attention to detail and strong organizational skills
- Ability to work independently and remain calm under pressure
- Strong communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera) is an asset
- Flexible availability to work overnight shifts, weekends, and holidays
Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.
