Night Audit Supervisor/Manager On Duty
Hampton Inn by Calgary Airport North
Job Description
Position Title: Night Audit Supervisor / Manager on Duty
Employment Type: Full-Time | Overnight Shifts
About Us
As part of the Hilton family, Hampton Inn and Homewood Suites Calgary Airport North proudly uphold Hilton’s values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. At Hampton, we bring Hamptonality to every guest interaction—delivering warmth, sincerity, and an upbeat spirit. At Homewood Suites, we make every guest BE AT Home, with thoughtful service and genuine care.
Together, we operate as a high-performing, dual-branded hotel team committed to excellence, connection, and exceptional guest service—24/7.
Position Summary
We are looking for a dedicated and driven Night Audit Supervisor / Manager on Duty to lead our overnight operations across both properties. This leadership role ensures smooth nightly transitions, contributes to operational and financial performance, and delivers guest experiences that reflect both Hamptonality and the welcoming Be at Home environment that defines our brands.
Key Responsibilities
- Supervise nightly hotel operations for both Hampton Inn and Homewood Suites
- Complete daily night audit procedures and ensure financial accuracy
- Perform pre-arrival checks for the next three days, flagging VIPs and special needs
- Handle reservations, emails, and OTA inquiries during overnight hours
- Monitor competitor rates and assist in rate strategizing to maximize revenue
- Strategize for sell-out nights, managing inventory, room types, and overbooking decisions
- Strive to achieve the highest occupancy and ADR while maintaining rate integrity
- Manage guest relocations (walks) with care and professionalism
- Act as Manager on Duty, handling guest concerns, safety issues, and emergencies
- Lead and support the Night Auditor/Front Desk team overnight
- Prepare detailed handovers for the morning shift
- Maintain a clean, guest-ready lobby and front office environment
Qualifications
- Hotel Night Audit or Front Desk leadership experience (Hilton PEP experience an asset)
- Strong attention to detail and numerical accuracy
- Excellent communication and guest service skills
- Goal-driven and results-focused, with an eye on occupancy, ADR, RevPAR, and guest satisfaction
- Positive, adaptable, and team-oriented, with a calm and confident leadership style
- Strong time management and problem-solving abilities
- Preference given to candidates with:
- Valid First Aid certification
- ProServe certification
- Valid driver’s license
Why Join Us?
- Competitive pay
- Hilton Team Member Travel Program (Hilton Go)
- Supportive leadership and career growth opportunities
- A chance to lead in a dynamic, dual-branded hotel environment that lives out Hamptonality and Be at Home every shift
We look forward to seeing your personality, professionalism, and passion shine through!
Job Type: Full-time
Pay: $40,000.00-$46,000.00 per year
Benefits:
- Extended health care
- On-site parking
Schedule:
- Holidays
- Night shift
Work Location: In person
