Night Auditor

The Night Auditor balances the books and the guest experience. You'll handle late-night front desk operations while reconciling the day's transactions, preparing reports, and closing the business date-accurately, on time, and in line with company policies.

Key Responsibilities

• Front Desk Operations (Overnight)
• Welcome guests; process check-ins/outs, room moves, and late arrivals; respond to requests and emergencies.
• Answer phones/emails; manage reservations, no-shows, and wake-up calls; maintain a tidy lobby and workspace.
• Night Audit & Financial Controls
• Reconcile daily revenue from PMS/POS/outlets; verify room, tax, adjustments, comps, and packages.
• Balance cash banks and credit card batches; investigate and resolve discrepancies; prepare deposit slips.
• Close the business date in PMS; roll ledgers and reset systems per SOP.
• Reporting & Handoffs
• Generate and distribute required reports (daily revenue, trial balance, arrivals/departures, occupancy, ADR, RevPAR, exceptions).
• Update the night audit pack and logs; brief morning leadership on issues, chargebacks, and follow-ups.
• Compliance & Security
• Adhere to PCI, privacy, ADA, and company policies; maintain key control and lost & found procedures.
• Conduct periodic property walks; report safety or maintenance issues via CMMS; assist with emergency procedures.
• Coordination
• Communicate room status with Housekeeping/Engineering; stage early arrivals and VIPs; support breakfast setup or lobby coffee (as applicable).
• Complete checklists, side work, and special projects assigned by management.
  
  

Benefits We Offer

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.
  
  

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• 1-2 years of front desk, cash-handling, or basic accounting experience preferred (will train strong service-oriented candidates).
• Comfortable with PMS/POS/payment terminals; Excel/Google Sheets skills for basic reconciliations and reports.
• Detail-obsessed, organized, and calm under pressure; strong math and problem-solving abilities.
• Excellent communication and customer service skills; professional judgment and confidentiality.
• Able to work overnights, weekends, and holidays; reliable attendance required.
• Bilingual a plus; must meet background and work authorization requirements.
  
  

Physical Requirements

• Stand/walk for extended periods; frequent computer/phone use.
• Lift/push/pull up to 25-30 lbs occasionally (supplies, packages).
• Work independently during overnight hours.