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Night Auditor
The Listel Hotel
Hospitality
Night Shift
Full-time
Job Description
Who are we? At the Listel Hotel Whistler, we take great pride in our open and creative approach to our hospitality operations. We believe the unique talents of our employees are the heart of our success.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during the night shift!
Responsibilities
- Manage front desk operations during night shifts, including check-ins and check-outs.
- Perform nightly financial audits, ensuring accuracy in all transactions and reports.
- Handle guest inquiries and resolve any issues that may arise during the night.
- Maintain a high level of customer service by assisting guests with their needs and providing information about hotel services and local attractions.
- Prepare daily reports for management, detailing occupancy rates, revenue, and any discrepancies found during audits.
- Ensure the security of the hotel premises by monitoring surveillance systems and conducting regular property checks.
Requirements
- Previous experience in a front desk or guest services role within the hotel industry is preferred.
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Excellent communication skills.
- Familiarity with phone systems and hotel management software is advantageous.
- Attention to detail and strong organizational skills to manage multiple tasks effectively.
- Ability to work independently during overnight shifts while maintaining professionalism at all times.
This dynamic role includes the following Perks and Benefits:
- Competitive wage
- Possibility of staff housing
- Employee F&B and Hotel discounts
- Exciting and positive work environment
- Centrally located in Whistler Village
Job Type: Full-time
Pay: $24.96 per hour
Ability to commute/relocate:
- Whistler, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Guest services: 1 year (preferred)
Location:
- Whistler, BC (required)
Work Location: In person
