Night Auditor

Job Description

Job OverviewQualifications
MINIMUM Job Description, including but not limited to the following:
JOB OVERVIEW: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.

REPORTS TO: Front Office Manager

ESSENTIAL JOB FUNCTIONS:
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

6. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

8. Perform any other job related duties as assigned.

EOE/AA/Disabled/Veterans
Tru By Hilton At The Rim is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Tru by Hilton At The Rim does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Night shift
• Weekends

Experience:

• Hotel Experience: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Language:

• Do you speak Spanish? (Preferred)

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Work Location: In person