Night Auditor/Front Desk Clerk

Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires a blend of hospitality management skills, attention to detail, and the ability to handle guest inquiries efficiently.

Duties

• Greet guests upon arrival with a friendly and professional demeanor.
• Manage check-in and check-out processes, ensuring accuracy in guest accounts.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Maintain a clean and organized front desk area while managing multi-line phone systems effectively.
• Assist with night audits as required, ensuring all financial transactions are accurately recorded.
• Facilitate guest relations by addressing concerns promptly and professionally to enhance overall guest satisfaction.
• Collaborate with other departments to ensure seamless service delivery for guests.
• Support the hotel management team in various administrative tasks as needed.

Requirements

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with hospitality software systems is an advantage.
• Excellent phone etiquette and communication skills are essential for effective guest interactions.
• Ability to work flexible hours, including nights and weekends as needed.
• A background in hospitality or resort environments is beneficial, showcasing an understanding of guest services and relations. Join us in creating memorable experiences for our guests through exceptional service at the front desk!

Job Types: Full-time, Part-time

Pay: $28.27 per hour

Work Location: In person