Night Clerk
Unknown Company
Job Description
Our Extended Stay Hotel is hiring a full-time (35-40 hours a week) Night Clerk!
At Golden Grove, we invest in communities through compassionate relationships and accessible housing.
The Night Clerk is an integral member of our team and joins us in fulfilling that mission as a proactive problem solver with excellent communication skills and a strong commitment to a positive guest experience during the overnight hours.
Shifts are usually during the hours of 9pm and 9am and the Night Clerk job responsibilities are as follows:
(1) Perform hourly walking patrols through the hotel premises including public areas, guest floors, parking lots, and back-of-house areas, to deter and detect any suspicious activities.
(2) Respond promptly and professionally to all guest requests, including lockouts, lost keys, and maintenance emergencies.
(3) Offer guidance and support as necessary to guests who have safety concerns.
(4) Investigate and report any incidents, accidents, or violations that occur on the property during the shift through the reporting and documenting process.
(5) Appropriately know when to call law enforcement if needed and be able to professionally work with police and sheriff office
(6) Collaborate with other hotel departments, such as front desk, housekeeping, and maintenance to provide an excellent guest experience during the shift.
(7) As part of and during each shift, wash and fold laundry, restock the housekeeping closet, perform light maintenance tasks, and clean vacant rooms.
Qualifications and Skills Required:
(1) Excellent observational skills with the ability to identify potential safety risks and take appropriate action.
(2) Strong communication and interpersonal skills to interact effectively with guests, employees, and external parties.
(3) Ability to remain calm and composed in stressful situations, responding quickly and efficiently.
(4) Ability to learn reporting and documenting procedures, emergency response protocols, fire safety regulations, and processes for laundry, housekeeping, and maintenance.
(5) Physical stamina and fitness to conduct hourly patrols and respond to property emergencies if necessary such as shutting off water valves.
(6) Basic computer skills to be able to utilize company software, draft reports, and generate key cards for guests.
(7) Discernment to know when a situation calls for emergency personnel, higher maintenance staff, or property leadership.
(8) Ability to take initiative, manage time, and work alone most of the time.
