Night Client Service Associate (10:00 PM- 6:30 AM)

What You’ll Do

The Client Service Associate performs customer transactions for all REMPREX-supported terminals at REMPREX Headquarters, located on-site in Lisle, IL. This individual must be able to process information from multiple technology platforms and in an evolving work environment. The CSA is responsible for timely operating decisions based on those inputs to ensure safe, efficient, and customer-oriented service that meets or exceeds our clients’ expectations. The Client Service Associate executes the transactional workload to process customer transactions. The CSA processes transactions by leveraging a suite of REMPREX technology to improve the customer experience and increased throughput.

What You’ll Do:

• Provide service to clients utilizing audio/video communication technology
• Process client transactions via any mode necessary
• Accurately and efficiently process transactions to maintain safety, security, and compliance within the Intermodal terminal
• Pay close attention to detail while managing associate console duties
• Adapt to constant change in a fast-paced call center environment
• Quickly learn, adapt and stay abreast of existing and new technologies
• Other duties and responsibilities as assigned
  
  

Required

What You'll Need

• High School diploma or equivalent
• Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements
• Organization skills with strong attention to detail and the high levels of professionalism
• Exceptional time management and multi-tasking skills with the ability to effectively analyze and solve problems
• Strong verbal communication skills, enabling effective collaboration with team members and clients
• Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders
• Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives.
• Proficiency in Microsoft Office applications and a proven interest in technology and innovation, with a willingness to learn new tools and methodologies.
• Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands.
• The ability and desire to work in an office environment that requires long periods of sitting and viewing computer screens.
• Willingness and commitment to REMPREX and Client rules and regulations.
• Ability to pass training and maintain credentials as required by Client.
  
  

Preferred

• Associate degree in a related field
• Previous customer service or call center experience
  
  

Work Environment

The CSA works in an office environment working closely and communicating with others. The position requires long periods of sitting and viewing computer screens.

Hours

REMPREX is a 24/7/365 operation. This role will work non-standard hours that may include nights, weekends and holidays when required by the client. Occasionally, the role can require travel and extended work hours, including being available for on-call duty as needed. While this role primarily works indoors, it may require outdoor work as necessary.

To perform this job's essential functions, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Who is REMPREX and Why Are We Hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself!

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

What We Offer

All benefits mentioned below are based on eligibility and vary based on status, role and location.

• Comprehensive Medical, Dental, Vision & Prescription Drug Coverage
• Flexible Spending Accounts.
• 401(k)
• Vacation, Sick & Paid Holidays
• Leaves of Absence
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Employee Referral Program
• Opportunities to Learn & Grow Your Career
• Hybrid Work Schedules
• A Diverse & Inclusive Company Culture that offers genuine teamwork
  
  

All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today!

If this role isn't what you're looking for, please consider other open positions.

REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen.

Know your rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

REMPREX participates in eVerify. Click here for information about eVerify.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies : REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes.

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