Night Duty Manager

The Night Duty Manager will focus on the day-to-day management of the operational team of The Broadway ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

Alongside the Residential Director and Front of House concierge team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate

• Lead by example to set standards of quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work very closely with the Residential Manager with the preparation and implementation of SOP manuals, policies, and procedures.
• Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos
• Work closely with the Residential Director daily, providing resilience and cover for each other
• Develop strong relationships with residents and be the first point of contact for their queries
• Form part of the management team and have input to creating and delivering overall building operational and business strategy.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage. Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.

Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency transcends through our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.