Night Porter
BRAID HILLS HOTEL
Job Description
7 Hospitality Management is looking for a guest-focussed Night Porter to join us in this exciting opportunity for our Braid Hills Hotel property in Edinburgh. This is a Part Time role, which may lead to a full time position.
Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.
What will I be doing?
As a Night Porter for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
- Maximise the service opportunities for guests to ensure repeat visits
- To cover the Reception desk and carry out all duties
- To arrange transport for guests when required
- To order newspapers for the hotel
- To strictly follow all procedures for left luggage
- To be able to confidently sell the hotel facilities to the guests during their stay
- To have a great knowledge of local area and attractions
- Ensure all guest accounts are charged accurately with supporting documentation
What are we looking for?
A Night Porterserving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
· Previous experience within same role in hotels
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· Great charisma & people skills
· A good ability to manage business/workflow priorities
· Excellent communication skills both oral and written
Our Values
Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Health Scheme
Enjoy your birthday off!
Employee of the month programme
Long service recognition scheme
Complimentary overnight stay within probationary period
Free use of leisure club facilities within other 7H hotels
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
