Night Porter Part time

The Ravenport Resort are currently recruiting for a Night Porter to join our 4 Star Team on a part time basis

Job Purpose:

To check in/out guests in accordance with company SOP's.

Answer phones, take reservations and deal with guest queries in accordance with company SOP's.

Assist guests with any queries/ requests they may have.

Fire Walks

Security Checks

Complete the night audit.

Conference centre turn arounds

Meeting Room set up

Food & Beverage service

Room Service

Duties & Responsibilities:

To adhere to all front office procedures.

To ensure all daily backups are completed and logged.

To complete of guest history reports.

To upsell the hotel at all times

To carry out the administration of the front office, including answering telephones, emails, and check in and out of guests

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, pass on logs and be up to date with all changes, new procedures and events.

Be available to deal with guest enquiries and problems in person or by phone, and deal with the same in a prompt and personalized manner.

To liaise with other departments e.g. to book dinner

To deal with book-outs or no-shows in line with hotel policies.

Be thoroughly familiar with all hotel promotions, special events, rates and hotel facilities.

Ensure that the breakfast cards are collected and posted ensuring all cards have room number on them.

Ensure that proper credit is obtained for all guests. Handle late charges according to the procedure.

Complete all duties listed on the checklist to ensure the smooth daily operations.

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Opportunities for advancement
• Staff Discounts on accommodation in our Sister Properties
• Complimentary Health Club and Pool Membership in our sister property.
• Complimentary Golf in Druids Heath
• Meals during shifts
• Free parking
• Employee Referral Bonus