Night Receptionist

AG Hotels Group is seeking a dedicated and customer-oriented individual to join our team as a Night Receptionist at our hotel- Bluewaters Hotel, Blackpool. As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

Responsibilities:

• Greet and check-in guests arriving during the night shift
• Assist guests with inquiries, requests, and provide information about the hotel and local area
• Handle guest complaints or issues promptly and professionally
• Manage the check-out process and ensure accurate billing
• Handle cash and credit card transactions accurately
• Maintain the front desk area, ensuring it is clean, organized, and presentable
• Monitor security cameras and ensure the safety and security of guests and the premises
• Perform administrative tasks, such as updating guest records and making reservations
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
• Handle emergency situations and follow appropriate procedures

Requirements:

• Previous experience in a similar role is preferred but not essential
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle multiple tasks and work under pressure
• Attention to detail and problem-solving skills
• Knowledge of PMS and basic computer skills
• Availability to work overnight shifts, including weekends and holidays
• Professional appearance and demeaner

The candidate should be flexible to work weekend shifts and cover sickness/ holidays.

Job Types: Permanent, Full-time

Pay: £12.85 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Referral programme

Application question(s):

• Which PMS System you have used in your previous hotel??
• Are you willing to work in any shift from 10 pm to 8 am?

Experience:

• Front desk: 1 year (required)

Work Location: In person