Night/ Weekend Staff – Reception House

About Us

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services such and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

Job Summary

Under the direction of the Reception House Manager, the Casual Night/Weekend Staff supports the work of Reception House by ensuring the well-being of residents and the cleanliness and security of the building.

This position reports to: Reception House Manager
Employment Status: Casual
Hourly rate: $22.69
Deadline Date to Apply: September 23, 2025 5 pm EST

Open to: Internal/External candidates

Location: 204 Boteler Street

Responsibilities

• Ensure the security, safety, and well-being of the residents at Reception House
• Welcome and prepare for new arrivals, both expected and unexpected
• Provide basic orientation to new residents
• Assist residents with day-to-day activities (i.e. making phone calls)
• Assist all residents in case of emergency
• Ensure all residents, visitors, and volunteers respect the rules of the premises
• Answer telephone calls, take messages, answer questions, and provide information during non-business hours
• Ensure the clean and orderly condition of the premises
• Prepare residents for moving out
• Write reports of daily activities and irregularities, such as property damage or unusual occurrences
• Other duties assigned by manager

Qualifications

• High school diploma or equivalent, and at least one year of experience in a related field.
• Exceptional interpersonal skills, and a high degree of cross-cultural competence.
• Skilled at de-escalation, negotiation, and conflict resolution.
• Demonstrates understanding of the newcomer experience.
• Ability to perform duties independently and with minimal supervision.
• Excellent organizational skills and the ability to set priorities and meet deadlines.
• Ability to work alone.
• Available to work evenings, overnights, weekends, and holidays.
• Ability to function in a multidisciplinary, culturally diverse workplace.
• Current CPR/First Aid certification is required.
• Fluency in English is required. Fluency in French and other languages is an asset.

All internal applicants must inform their supervisor of their intention to apply for the position.

Resume must be submitted by September 23, 2025. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted. No phone calls, please.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.

Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.