NOC Technician (Junior Role) - W2 Contract

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Job Role: NOC Technician (Junior Role)

Location: Dallas, TX / Kansas City, KS (Onsite, 5 Days a Week)

Shift: Night Shift (10-hour shifts)

About The Role

We're looking for a Network Operations Center (NOC) Technician to join our team in a hands-on, operational support role. This position is ideal for someone with 2 5 years of experience in telecom or network operations who thrives in a fast-paced, 24/7 environment. You'll be responsible for monitoring, troubleshooting, and maintaining telecom and messaging platforms, ensuring network stability and performance.

Key Responsibilities

• Provide 24/7 network monitoring, ticket handling, and troubleshooting to maintain system stability.
• Monitor KPIs, alarms, and system performance; escalate issues as needed.
• Conduct pre- and post-deployment validations to ensure successful upgrades.
• Respond to alerts from tools like One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Collaborate with deployment teams (e.g., NCI/ATAC) to resolve service-impacting issues.
• Coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in outage resolution and degradation troubleshooting sessions.
  
  

Technical Skills & Experience

• 2 5 years of experience in telecom or network operations.
• Familiarity with Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC) and/or Ericsson IMS access products (Cloud Native SBG/BGF).
• Strong understanding of core networking protocols and diagnostic tools.
• Proficiency in Microsoft Office and network database tools.
• Excellent communication, documentation, and leadership skills.
  
  

Education

• High School Diploma or GED (required)
  
  

Work Schedule

• Night shift (10-hour shifts)
• Must be available for urgent troubleshooting and outage resolution outside regular hours
  
  

Why Join Us?

This is a great opportunity to apply your telecom and messaging expertise in a high-impact role. You'll play a key part in ensuring the reliability of critical network systems while mentoring junior NOC team members and driving operational excellence.