OAG - Constituent Affairs | Information Specialist I | 25-0689

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051703

You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

General Description

The Constituent Affairs Division (CAD) is the OAG's interface with the general public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and are handled by CAD or routed elsewhere in the agency to be handled. This positions work involves responding to constituent contacts with the agency, assessing and answering constituent telephone inquiries and drafting constituent correspondence.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the States law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Essential Position Functions

Assesses and answers constituent telephone inquiries, provides information; refers and transfers callers to appropriate destination, including, but not limited to, divisions within the Office of the Attorney General, and various agencies and organizations contingent upon callers needs, and documents calls

Drafts constituent correspondence and related agency materials, research issues and determines appropriate response and referrals, composes or uses standard language, and revises correspondence when requested

Performs related work as assigned

Maintains Relevant Knowledge Necessary To Perform Essential Job Functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications: MINIMUM QUALIFICATIONS

Education: Graduation from high school or equivalent

Education: Bachelors degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: call center, customer service, orexperience providing information services to the general public

Knowledge of state government

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to provide writing sample (sample required at time of interview)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to work 8:00 a.m. 5:00 p.m. Monday through Friday

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

Preferred Qualifications

Education: Graduation from an accredited four-year college or university with a bachelors degree in English, Journalism, Government, or a closely related discipline

Experience: Providing information services to the public, in research, writing, or public relations, web content management, general proficiency with personal computers

Ability to type 35 wpm

Other Language: Ability to proficiently ead, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationandCommunication.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER