Operations Analyst

Are you ready to take the next step in your career? Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT.

We currently have an opening for an Operations Analyst

The position is designated Statutory Exempt and is exempt from the State Human Resources Act.

NOTE: THIS IS A NIGHT SHIFT POSITION (4:00 PM - 1:00 AM) and MANDATORY ON LOCATION

Recruitment Range: Up to $71,059

Duties

As an Operations Analyst for the Western Data Center (WDC), you will play a key role in maintaining, analyzing, and optimizing the operational health of state-run data center services. This role blends real-time systems monitoring with strategic resource management, technical support, and cross-team coordination. Your work ensures mission-critical infrastructure remains stable, secure, and aligned with statewide IT goals. Duties include, but are not limited to:

• Perform daily systems monitoring and ensure peak efficiency of all platforms within the WDC scope.
• Respond to incidents swiftly with corrective action and inform management of critical and non-critical issues.
• Plan and allocate rack space and environmental resources, ensuring optimal server deployment.
• Assist in technical project planning, identifying risks, estimating timelines, and guiding success strategies.
• Communicate effectively with stakeholders, tailoring content and delivery to audience needs and objectives.
• Use ITIL-compliant processes for incident, change, and release management.
• Support OS configuration across Windows, UNIX, and Linux platforms using standard deployment tools.
• Execute project implementation tasks and incorporate lessons learned into future planning.
• Maintain compliance with physical security standards, including access control and rack monitoring systems.
• Collaborate with Network and Telecom teams to support seamless connectivity across the WDC environment.
• Assist and support disaster recovery and business continuity exercises for mission-critical systems.
• Support knowledge transfer by participating in staff training, documentation updates, and mentorship activities.
  
  

The Western Data Center (WDC) is a mission-critical facility within the Department of Information Technology (DIT), serving as a backbone for infrastructure services across North Carolina. The WDC team is responsible for ensuring continuous availability, resource efficiency, and system resilience through a combination of proactive monitoring, operational analysis, and technical coordination. This role directly supports statewide IT service delivery, infrastructure modernization, and disaster recovery preparedness.

About The Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT’s services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency’s culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.