Operations Coordinator

Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Operations Coordinator.

Why Home House?

Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere: Immerse yourself in the unique energy of Home House.

Your purpose

Act as a progress chaser and administrator on projects, ensuring deadlines are met and presentations / decks compiled.

Complete all F&B menu changes, in liaison with the Executive / Head Chef and Food & Beverage Manager, plus external printer suppliers (as and when necessary).

Liaise with the Marketing department to ensure online menus and information regarding the F&B outlets are up to date.

Organise allergens and menu descriptions in conjunction with the Executive / Head Chef and Food & Beverage Manager, inputting any updates on Kitchen CUT and distributing to all departments.

Set up new menu items on Micros, update in conjunction Kitchen CUT accordingly.

Maintain and develop systems, procedures and records in line with Company policies, including assisting Head of Departments with the creation of Standard Operation Procedures and specification sheets.

Support the HODs with Scheduling on Fourth – acting as the master rota creator as required.

Consolidate and streamline electronic filing systems each department.

Act as the Micros ‘super-user’ with a working knowledge of the programming and admin side of the Point-of-Sale system.

Order equipment as requested, raising Purchase Orders and submitting to the relevant HOD with signed invoices.

Coordinate bi-monthly stocktake on all stock that is non-food or drinks related, such as crockery, glassware, etc.

Assist with any Health & Safety related projects and administration.

Act as the Mitel / phone system ’super-user’ and coordinate all updates with Charterhouse, as directed.

With the Finance Department, setup and coordinate all matters relating to ’Vouchers’.

Check the voids, sales mix analysis, refunds, wastage and beverage flash daily, providing weekly flash reports.

Analyse the revenue for cigars and tobacco versus stock to ensure no stock losses.

Offer assistance to each department on an ad-hoc basis as directed by the General Manager.

Arrange meeting rooms, plus attend and provide minute-taking at meetings as required, including morning meetings, HOD and departmental operations meetings.

Assist with the coordination of team events, meetings and training.

About you

A passion for delivering exceptional service with a flair for hospitality.

Strong communication skills and the ability to work effectively within a team.

Ability to thrive in a fast-paced environment while maintaining professionalism and composure.

Impeccable presentation and attention to detail.

Previous experience in a private members club, five-star hotel or similar luxury environment is preferred.

In return, what do we offer?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• 50% taxi contribution for late-night shifts.
• Complimentary meals on duty.
• In-House experiences at both Home House and Home Grown.
• Wagestream.
• Full uniform is provided.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

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