Operations Executive

Jaipur Living is a globally recognized brand specializing in luxury rugs and textiles, committed to ethical practices and artisan empowerment. While their official careers page does not currently list a specific opening for a Merchandiser role, they encourage interested candidates to submit their profiles for consideration.

Job Role

We are looking for a motivated Field Sales-Operation Executive to join our on-ground team. This role involves managing customer orders, ensuring timely processing, addressing queries related to deliveries and order status, and coordinating with internal departments to provide an excellent post-sales experience.

Key Responsibilities:

· Coordinate with customers and the sales team to ensure accurate and timely order processing.

· Handle customer queries related to order status, delivery timelines, product availability, and after-sales support.

· Liaise with warehouse, logistics, and supply chain teams to ensure smooth order fulfillment.

· Update and maintain accurate records of customer orders, returns, and complaints.

· Track and resolve delivery delays, damages, or discrepancies proactively.

· Conduct field visits, if required, to support sales activities and customer satisfaction.

· Assist in reporting and analysis of order flow and customer satisfaction metrics.

· Serve as a key point of contact between sales and operations teams.

Required Skills:

· Bachelor's degree in Business Administration, Operations, or related field.

· Strong interpersonal and communication skills.

· Problem-solving attitude with attention to detail.

· Proficient in MS Office; knowledge of CRM/ERP systems is a plus.

· Ability to travel locally as needed.

Qualifications & Experience:

• Minimum 1 year of experience in merchandising or inventory handling in textile/home décor/export industry.
• Experience dealing and resolving queries with Customers

What We Offer:

• Opportunity to work with a globally recognized brand.
• Exposure to ethical sourcing and artisan-driven products.
• Competitive salary and career growth opportunities.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Mansarovar, Jaipur, Rajasthan (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person