Operations & Strategy Coordinator

Company Overview

OLIZ LTD is a London-based hospitality and lifestyle brand operator with growing concepts across the city. Our flagship brands include:

• Fatchoy Canteen – modern Asian takeaway concept
• Foofoo 幸福饭包 – Taiwanese lunchbox concept (launching soon)
• Guangda Kiln – ceramic & tea collection in collaboration with a historic Taiwanese studio

As we expand our operations and prepare to scale across locations and product lines, we are looking for a full-time Operations & Strategy Coordinator to join our HQ team and help streamline systems, data, and compliance across the company.

Key Responsibilities

• Oversee and manage day-to-day procurement and supplier coordination, working directly with store managers and kitchen teams
• Track, analyse, and report on weekly revenue, cost of goods, customer reviews, and operational KPIs
• Lead the documentation and review of SOPs, internal processes, and compliance records, including Right to Work audits and staff checklists
• Conduct regular site visits and generate detailed hygiene, quality, and staff performance reports
• Collaborate with the Director and Creative Lead on expansion planning, franchise documentation, and partnership research
• Liaise with external parties including digital platforms, landlord/property agents, and design/branding vendors

What We’re Looking For

• Degree (bachelor’s or master’s) in business, hospitality, management, or psychology/social sciences
• 1+ years of experience in food, retail, admin or startup operations preferred
• Excellent command of English; Mandarin a plus
• Proficiency with spreadsheets, internal documentation tools, and performance reporting
• Strong sense of ownership, accountability, and attention to detail
• Ability to work independently and drive team coordination across sites

Employment & Sponsorship Details

• Full-time (48 hrs/week)
• Salary: £32,500 – £36,000 per year
• 28 days paid holiday + performance bonus scheme

To Apply

Send your CV, a brief statement about your background and interest in the role, and your current visa status (if applicable)

Job Types: Full-time, Permanent, Graduate

Pay: £32,500.10-£44,730.10 per year

Additional pay:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Language training provided
• Life insurance
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Work from home

Schedule:

• Day shift
• Every weekend
• Night shift
• Weekend availability

Language:

• Chinese (preferred)

Work Location: In person