Overnight Front Desk Associate

Job Overview
We are seeking a dedicated and professional Overnight Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out of the hotel efficiently while ensuring all necessary information is collected.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest information and reservations using hotel management software.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Process payments and manage cash transactions securely.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures to ensure a safe and comfortable environment for all guests.

Skills

• Experience in hotel management or front desk operations is preferred.
• Strong guest services skills with a focus on customer satisfaction.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
• Excellent phone etiquette for handling inquiries and reservations over the phone.
• Proficient in using hotel management software and basic computer applications.
• Strong interpersonal skills to build rapport with guests and team members.
• Ability to multitask effectively while maintaining attention to detail in a busy environment.
• Knowledge of hospitality standards and practices is advantageous.

Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests. Your commitment to exceptional service will contribute significantly to our hotel's reputation for excellence.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Commute:

• Geneva, NY 14456 (Required)

Ability to Relocate:

• Geneva, NY 14456: Relocate before starting work (Required)

Work Location: In person