Overnight Front Office Supervisor

Organization- Thompson Atlanta Buckhead

Summary

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

Our hotel is located in Atlanta’s most sought-after neighborhood- Buckhead. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location near the prestige Buckhead Village centers the property as a veritable oasis. This luxury oasis boasts 201 luxury guestrooms. Unmatched amenities include a well-equipped fitness center, two acclaimed restaurants, including our rooftop bar, and over 8,000 square feet of flexible meeting and event spaces. As a Thompson Atlanta Buckhead colleague, you will enjoy the following benefits:

We’re looking for that special "night person" individual who embodies the lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences - and is their best self in the week hours of the night. This is a Supervisor role that requires the ability to self-lead and can perform auditing duties nightly.

The Night Audit Supervisor works at the front desk of a hotel during the night, and they must ensure the quality and integrity of the establishment are maintained just as diligently as they are during the day. Key duties and responsibilities but not limited:

• Balancing of the accounts from the day shift.
• Managing of the front desks activity and handling guest check ins and check outs.
• Ensuring customer satisfaction by scheduling wake-up-calls and other activities according to guest preference.
• Handling customer requests and complaints and directing other employees or department accordingly
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end of day activities have been successfully executed
• Answering calls and queries related to potential booking.
  
  

This is not you typical career opportunity. This is the Hyatt Touch.

As a part of the Hyatt family, we offer a complete benefit package* including:

• Flexible Schedules
• Complimentary (after 90 days of service) + Discounted Hyatt room nights (immediately)
• Robust Paid Time Off Policy – earned time after 90 days
• Health, Dental, Vision, + Life Insurance – as of 30 days
• 401(k) w Company Match – eligible as of 90th day
• Employee Stock Purchase Plan (ESPP)
• Family Bonding Time
• Adoption Assistance
• Opportunity to grow with a company with over 1,000 hotels globally!
• Benefits vary based on employment status
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Refined verbal and written communication skills
• Experience and thorough understanding of guest services
• Previous experience in hotel guest services
• Ability to prioritize and organize work assignments
• Flexible schedule
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.