Overnight Guest Service Officer

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

Overnight Guest Service Agent

Step into the world of Four Seasons Hotel Sydney, where personalised, world-class service meets timeless elegance. We are seeking a confident and service-driven Overnight Front Desk Agent to join our Front Office team and ensure a warm, professional welcome for every guest—no matter the hour.

As an Overnight Front Desk Agent, you will be the key point of contact during the night shift, responsible for providing seamless check-ins and check-outs, handling guest requests with care, and maintaining the security and efficiency of our overnight operations. Your calm presence, attention to detail, and guest-focused approach will ensure every guest feels cared for and supported, even in the quietest hours.

What You’ll Do

• Provide professional, welcoming service to all guests arriving or departing during overnight hours
• Manage the check-in and check-out process efficiently, accurately, and in line with Four Seasons standards
• Handle guest inquiries, requests, and issues with empathy, efficiency, and discretion
• Assist with nightly audits, financial reporting, and end-of-day procedures
• Monitor guest activity and ensure the safety, privacy, and comfort of all guests overnight
• Communicate effectively with other departments to coordinate early departures, special requests, and next-day preparations
• Maintain a tidy and organised front desk and lobby area
  
  

What You Will Bring

• Previous experience in Front Office or a customer-facing role (preferably in hospitality or luxury environments)
• A calm and composed demeanour with the ability to work independently during night shifts
• Strong problem-solving and multitasking skills, with attention to accuracy and detail
• Excellent communication and interpersonal abilities
• Flexibility to work overnight shifts, including weekends and public holidays
• A genuine passion for guest service and a warm, professional attitude
  
  

What We Offer

• Competitive salary and a comprehensive benefits package
• World-class training and development opportunities
• Complimentary stays at Four Seasons Hotels and Resorts worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
  
  

If you are passionate about hospitality, thrive in a quiet and detail-driven environment, and enjoy being the go-to support overnight, apply now to join Four Seasons Hotel Sydney as an Overnight Front Desk Agent!

Please be advised, only shortlisted candidates will be contacted.