Overnight Guest Service Representative (GSR)

Find your place to belong, join our team! Earn great pay and benefits while honoring your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!

Job Description

The Overnight GSR is a highly responsible position in which the incumbent will live onsite (room provided), respond to guest’s needs and perform other duties as assigned in a waiting to be engaged capacity.

Primary Job Duties

• Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
• Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality resulting in guest satisfaction and repeat business.
• Greet after hours guests, assist them with check-ins and check-outs, register and assign rooms, issue room keys/cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make, and confirm reservations, compute bill, present statement and collect payments from departing guests.
• Physical inspections of the property
• The Overnight GSR will respond to any type of problem or issue that may occur after normal business hours and must clock in and out for all calls and work performed.
• Keep aware of hotel policies concerning room/sign rates, group and other discounts and special offerings.
• Maintain proficiency in all location computer and software systems.
• Supply guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest.
• Record guest comments or complaints, referring guests to GM, as necessary.
• Know property emergency procedures and respond to any/all emergency situations (police, fire, emergency responders, weather, building electrical outage, water line breaks, etc.) in a timely manner.
• Help clean and maintain common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, entrance doors, emergency exits and sidewalks to brand and Gulf Coast standards. Provide guest safety at entrances and on sidewalks in inclement weather.
• Work in laundry room area loading and unloading washers and dryers and folding items.
• Notify GM or Maintenance Support of any major repairs.
• Ensure the security needs of the property and guests are met.
• Wear appropriate attire per the dress code.
• Other duties as assigned.
  
  

Essential Skills

• Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility.
• Adaptability and flexibility – display the capability to adapt to new, different, and changing requirements.
• Communication – convey information clearly.
• Dependability and reliability – display responsible behaviors at work in attendance and punctuality, attention to details, following directions and fulfilling obligations.
• Interpersonal Skills –display the skills to work effectively with others.
• Professionalism– Maintain a professional presence by demonstrating self-control, maintaining a professional demeanor and a positive attitude.
  
  

Physical Requirements

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
• Frequently bends, kneels, crouches.
• Repetitive movement of hands, arms, and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
• Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust
  
  

Experience And Requirements

• 1 year hospitality experience preferred.
• Work Authorization required
• Pre-employment drug screening required.
• Flexible schedule required. Evenings, weekends, and holidays may be required.
  
  

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Six company paid holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members
• Employee Discount Program
• Employee Hotel Guest Room Program
• Employee Referral Program