PART TIME- HOTEL NIGHT AUDITOR/FRONT DESK REPRESENTATIVE.

Front Desk Night Clerk- **THIS IS A YEAR ROUND PART TIME POSITION** LOCAL TO THE OUTER BANKS AND SURROUNDING AREAS CANDIDATES ONLY PLEASE ****

One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.

What You Will Bring to the Role:

The Front Desk Night Clerk is responsible for reconciling all hotel transactions, by reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, telephone operation and reservations.

Some of Your Responsibilities Would Be:

• Oversee the guest experience during the overnight shift and assist with guest resolution/service recovery as needed.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk (guest check-in and check-out, assist guests, provide general information on hotel and nearby attractions)

Minimum Qualifications:

• Previous hotel night auditor experience, preferred.
• 1-2 years of front desk experience or similar customer service experience
• Previous cash handling experience
• a self-motivator who has a passion to deliver amazing customer service.

Required Characteristics:

• This position is strictly an overnight position and interested candidates must be able to work from 11:00pm to 7:00am.

How You Will Be Rewarded:

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long-Term Disability and Supplemental Life Insurance
• Company Matched 401K.
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines
• Associate Referral Bonus Program

*Coastal Hospitality Part-time Associates are eligible for PTO after 90 days, and eligible to participate in EAP as well as other selective benefits listed.

The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Regular attendance in accordance with company standards is essential for success in this position.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EOE M/F/Vet/Disabled

Job Type: Part-time

Salary: $16.00-$18.00 per hour

Schedule:

• 8 hour shift
• Night shift

Ability to commute/relocate:

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 16 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person