Part Time Night Auditor

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Part Time Night Auditor

Lockbourne, oh $17.00/hour

Hampton Inn Suites Columbus Scioto Downs is an EEO Employer - M/F/Disability/Protected Veteran Status

POSITION TITLE: Night Auditor

REPORTS TO : Guest Service Manager / Assistant General Manager / General Manager

ABOUT HAMPTON INN & SUITES COLUMBUS SCIOTO DOWNS The Hampton Inn & Suites Columbus Scioto Downs, managed by Vista Host Management & Development Company, is located adjacent to the popular Scioto Downs Racino, offering easy access to gaming, dining, and live entertainment. With over 80 modern guest rooms and suites, the property provides guests with amenities such as complimentary hot breakfast, free Wi-Fi, and an indoor pool. It's convenient location just south of downtown Columbus makes it a perfect choice for business travelers, tourists, and gaming enthusiasts alike.

POSITION SUMMARY The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR? The Night Auditor role is best suited for someone who:

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.
  
  

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.
  
  

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.
  
  

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.
  
  

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