Part time night receptionist

Job Summary
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and support. This role requires a warm personality, excellent communication skills, and the ability to multitask in a fast-paced environment. A background in hospitality or guest services is highly desirable.

Duties

• Greet and welcome guests upon arrival with a friendly and professional demeanour.
• Answer phone calls promptly, demonstrating excellent phone etiquette and providing accurate information to callers.
• Manage reservations and check-in/check-out procedures efficiently, ensuring a smooth experience for all guests.
• Handle guest inquiries and complaints with professionalism, striving to resolve issues promptly.
• Maintain an organised reception area, ensuring it is tidy and presentable at all times.
• Assist with administrative tasks such as filing, data entry, and managing correspondence as required.
• Collaborate with other departments to ensure seamless guest experiences throughout their stay.
• Support hotel operations by providing information about local attractions, services, and amenities.

Experience

• Previous experience as a Receptionist or in a similar role within the hospitality industry is preferred.
• Multilingual or bilingual skills are advantageous, enhancing communication with diverse guests.
• Strong background in guest services with a focus on delivering high-quality hospitality experiences.
• Excellent interpersonal skills with the ability to build rapport quickly with guests and colleagues alike.
• Proficient in using office equipment and computer systems; familiarity with hotel management software is a plus. If you possess these qualities and are eager to contribute to an outstanding team environment, we encourage you to apply for this exciting opportunity as a Receptionist!

Job Type: Part-time

Pay: £12.50 per hour

Expected hours: 8 – 24 per week

Work Location: In person