Property Manager

Job Summary

The Property Manager is responsible for professionally managing assigned properties, ensuring the delivery of an elite level of service to enhance hospital and tenant relationships. The Property Manager will manage the property management staff and overall property operations to support property investment plans and operating expenses to achieve Net Operating Income (NOI) growth and maximize cash flow. The Property Manager will plan, organize, and manage the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of customer service and tenant satisfaction.

At Welltower, GRIT defines us: passion, perseverance, and purpose driving our never-ending pursuit of improvement.

• Go-Getter: Relentlessly self-driven, we tackle challenges head-on, setting ambitious goals and achieving them.
• Rigor: Embracing high standards and challenging work, we strive for solutions that elevate our potential.
• Integrity: With an ownership mindset, we prioritize long-term wins and unwavering accountability.
• Teamwork: We champion collective efforts and shared vision to achieve our goals and exceed expectations.
  
  

Key Responsibilities

• Establish, and maintain strong working relationships with health systems and tenants. Plan, organize and manage the activities of assigned properties through the optimal utilization of resources to provide the consistent delivery of Outpatient Medical’s customer service to ensure the highest level of tenant satisfaction. Continue to gather key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.
• Develop and implement aggressive annual expense management and service contracting practices that drive property operating expense budgets to support achievement of NOI growth targets, Common Area Maintenance (CAM) budgets and maximize cash flow. Manage operating expense projects and service agreements to meet budget and schedule.
• Provide ongoing input for assigned properties, to include recommendations on capital expenditures. Acquire and maintain a thorough working knowledge of each property asset plan to ensure assigned properties are managed consistent with the stated strategic direction.
• Manage/oversee the ongoing operations of Outpatient Medical staff and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction.
• Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization of all company policies, procedures and systems required for the effective operation of all assigned properties.
• Coordinate with Maintenance staff to ensure implementation of a weekly & monthly maintenance inspection program to monitor the efficiency and condition of building. Conduct required maintenance follow up to ensure all action items identified from inspections are addressed satisfactorily and timely. Maintain an ongoing program for building maintenance and cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing.
• Prepare/ensure timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted.
• Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures, promptly elevating any deviations from collection policy to their General Manager or Senior Real Estate Manager.
• Maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Review tenant and vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and other records required for the proper administration of all assigned properties.
• Assist in the due diligence/on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller’s property management, transitioning vendors and insuring transparent transition for tenants.
• Continue to pursue professional development through BOMA, IREM or other industry and trade organizations. Participate in external activities consistent with the company’s responsibilities in the community, including civic and business organizations. Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the property.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Optimizes Work Processes – Creates a climate where people are motivated to do their best to help the organization achieve its goals. Identifies, creates, and/or improves the processes necessary to get things done.
• Resourcefulness – Gets the most out of limited resources (people, funding, material, support) to get things done.
• Communicates Effectively – Effective in a variety of communications settings and actively listens.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
  
  

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Minimum Requirements

Experience : A minimum of four (4) years’ experience in property management of office/commercial buildings is required. Previous experience should include property management experience with a recognized management company. Experience managing medical office properties is preferred. Yardi experience preferred.

Strong planning and organizational skills are required, as well as strong interpersonal skills, ability to communicate effectively and professionally in writing and verbally, understand financial statements, and ability to understand and interpret legal documents such as leases and service contracts.

Education : Bachelor’s degree preferred, with a specialization in business administration, real estate, finance, or a related field.

Additional Eligibility Requirements

Possession of a valid driver’s license.

Certification(s): Real estate license, CPM, or RPA designation is preferred.

Applicants must be able to pass a pre-employment drug screen.

What We Offer

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• And much more! https://welltower.com/newsroom/careers/
  
  

About Welltower

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet