Service Desk Analyst (Weekend/Night Shift)

Responsibilities

Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: In this role, you will provide front-line IT support by managing and resolving Level 1 incidents and service requests. You will serve as the primary point of contact for end users, ensuring timely and effective resolution of technical issues in alignment with service level agreements (SLAs). Key Responsibilities:

• Service Desk Analyst will respond to help desk calls and emails within SLA timeframes
• Log, prioritize, and resolve end-user support requests
• Triage and escalate issues appropriately per SLA/OLA guidelines
• Monitor and track ticket progress; Close tickets upon resolution
• Follow escalation and paging procedures to maintain SLA compliance
• Support common issues such as password resets, MS Office, and Windows
• As a Service Desk Analyst, you will deliver excellent customer service and maintain user confidence
• Participate in special projects and adapt to various shifts and locations
  
  

Requirements

• Bachelor's degree in a relevant field, or a Master's in Business or related discipline
• At least one year of experience in IT systems analysis, support, or data coordination
• Familiarity with EDP applications and tools like ServiceNow
  
  

Additional Skills

• Strong communication and problem-solving abilities
• Commitment to continuous improvement and technical proficiency
• Ability to work independently and collaboratively in a fast-paced environment
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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