Service Leader

PART TIME - 30hrs

Will be a part of the Southampton On-Call duty rota once settled in post
Driver with own car essential

The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients.

Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation.

We have a close-knit, collaborative team that supports each other and our clients. If you’re looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you!

JOB PURPOSE

To manage a service and a team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To manage a team of staff that provide accommodation and/ or support services to our clients
• To ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers
• To effectively lead, support, develop and motivate your team
• To work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
• To develop and maintain excellent working relationships with our partners and commissioners
• To liaise with other managers to pool knowledge, experience and ideas for service improvement
• To contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies
• To ensure the achievement of service targets
• To ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action as per organisational policy
• To able to delegate responsibility to other staff as required
• To represent the organisation positively: role modelling professional behaviour and actively promoting our values
• To develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
• To ensure that the buildings are maintained to a high quality and that all Health & Safety standards are met
• To ensure that staff follow organisational policies and procedures, and this is demonstrated throughout service delivery
• To be part of the on-call service
• To support clients and staff in trauma informed and psychologically informed way
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, ensuring these are followed at all times
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To work confidently and efficiently when lone working
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends
• This role will require you to lone work

ESSENTIAL CRITERIA

• Experience of working in a residential or institutional or similar sector
• Experience of working in a leadership role

DESIRABLE CRITERIA

• Evidence of management level or professional qualification, training and experience in social care, management, housing etc
• Previous experience of working with those experiencing homelessness or complex needs
• Previous experience of safeguarding clients

KNOWLEDGE AND SKILLS

ESSENTIAL CRITERIA

• Excellent communication skills, both verbal and written
• Clear verbal and written English
• Strong keyboard skills for data inputting
• Strong working knowledge of Microsoft Outlook, Excel and Word
• Confident and assertive manner
• Strong team working
• Ability to respond calmly to crisis
• Deal promptly with and effectively react to challenging situations
• Have an interest and genuine concern for homelessness and related issues
• You will have knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
• Ability to keep manual and IT based records, produce reports and analyse budgets
• Ability to prepare for, chair and minute meetings

DESIRABLE CRITERIA

• Understanding of the complex support needs of people experiencing homelessness or those with complex needs
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of risk assessment and person-centred, outcomes-based delivery
• Up to date knowledge of sector specific legislation and laws

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment. We carry out pre-employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.