SPE-RCM Customer & PT Services

Job Summary

We are seeking a dedicated Senior Process Executive - HC with 1 to 2 year of experience to join our team. The ideal candidate will have technical expertise in Order to Cash workflow and will work in a hybrid model with night shifts. This role does not require travel. The candidate will contribute to our healthcare operations by ensuring efficient and accurate processing of orders and related task

Responsibilities

Execute the Order to Cash workflow with precision and efficiency.

• Ensure accurate and timely processing of orders to maintain smooth operations.
• Collaborate with team members to resolve any discrepancies in Order processing.
• maintain detailed records of all transactions and communications.
• Communicate effectively with providers to gather necessary information.
• Verify eligibility and benefits to Ensure accurate billing and reimbursement.
• Handle Order entry for DME supplies with attention to detail.
• Support revenue cycle management by ensuring all processes are followed correctly.
• Provide excellent customer service to internal and external stakeholders.
• Monitor and report on key performance indicators to identify areas for improvement.
• Assist in the development and implementation of process improvements.
• Ensure compliance with all relevant regulations and company policies.
• Adapt to new technologies and processes as required.

Qualifications

• Possess technical expertise in Order to Cash workflow.
• Experience in provider calling is a plus.
• Familiarity with Order entry for DME supplies is advantageous.
• Knowledge of eligibility and benefit verification is beneficial.
• Understanding of revenue cycle management is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a hybrid model with night shifts.
• Detail-oriented with Strong organizational skills.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools.
• Commitment to continuous learning and improvement.
• Ability to Handle multiple tasks and meet deadlines.
• Strong problem-solving skills and analytical thinking.