Back to Jobs
Support Specialist I
State of North Carolina
Government
Night Shift
Full-time
Job Description
Description of Work
The primary purpose of this position is to perform a variety of complex administrative tasks to support and manage several processes in the area of coordination and staffing of classes, preparation of statistical reports, special projects, serving as a liaison for higher level management, and extensive communication internally and externally to the Department of Adult Corrections for Basic Training and In-Service Training operations. These skills require significant knowledge of policies and procedures governing these responsibilities.
This position performs duties for the Training Coordinator's and their respective staff of Training Instructors. This position will also be responsible for administering and monitoring state certified exams and managing student data and test materials.
These responsibilities may include receptionist duties, booking training space, completing requisition request order forms, helping with inventory counts, scheduling PM for vehicles, calculating mileage logs, and verifying addition and subtraction on time reports. Submit paperwork to the OSDT Apex office. This position is required to learn and use new technologies and to quickly adjust to new organizational changes, internal and external, to assure as little disruption as possible to the mission of the Office of Staff Development and Training (OSDT).
Note: Overnight travel is required in this position. This is a full-time position (40 hours per week) with State Benefits.
State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
Knowledge, Skills And Abilities / Competencies
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER year of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
Come Join Us to Make a Difference!
Department of Adult Corrections is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The Office of Staff Development and Training (OSDT) is the cornerstone of training for the North Carolina Department of Adult Correction workforce. Our team of 101 instructors and support personnel delivers basic training to correction and probation/parole officers, as well as specialized classes, such as firearms, leadership, and instructor training. With our expertise, we manage the delivery of annual in-service training for over 16,000 certified employees. The OSDT team is committed to addressing the specialized training needs of all staff, from top management officials to first-line employees. With over 500 job classifications requiring mandated training, our comprehensive training program is designed to meet the needs of the agency.
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help-Line at 855-524- 5627. If there are any questions about this posting other than your application status, please contact Gabriel Earley at (984) 202-8617 or gabriel.earley@dac.nc.gov .
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For Permanent And Time-limited Appointments
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education, and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Information should be provided in the appropriate areas, to include the following: Education – including high school, work experience – each position should be listed separately, certificates & licenses, skills and additional information.
If you have experience using various types of office machines, please briefly list and describe what types of office machines you have experience using. If you do not, please type “N/A.”
03
Which of the below best describes your skill level in Microsoft Word?
If you have experience using Microsoft Outlook, please briefly list and describe what specific tasks you can perform with this software program. If you do not, please type “N/A.”
05
Which of the below best describes your skill level in Microsoft Excel?
How many years of Office Assistant / Secretarial experience do you possess?
The primary purpose of this position is to perform a variety of complex administrative tasks to support and manage several processes in the area of coordination and staffing of classes, preparation of statistical reports, special projects, serving as a liaison for higher level management, and extensive communication internally and externally to the Department of Adult Corrections for Basic Training and In-Service Training operations. These skills require significant knowledge of policies and procedures governing these responsibilities.
This position performs duties for the Training Coordinator's and their respective staff of Training Instructors. This position will also be responsible for administering and monitoring state certified exams and managing student data and test materials.
These responsibilities may include receptionist duties, booking training space, completing requisition request order forms, helping with inventory counts, scheduling PM for vehicles, calculating mileage logs, and verifying addition and subtraction on time reports. Submit paperwork to the OSDT Apex office. This position is required to learn and use new technologies and to quickly adjust to new organizational changes, internal and external, to assure as little disruption as possible to the mission of the Office of Staff Development and Training (OSDT).
Note: Overnight travel is required in this position. This is a full-time position (40 hours per week) with State Benefits.
-
This is an Internal Posting open ONLY for current employees of the NC Department of Adult Correction and eligible RIF Candidates from NC State Government.*
State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.
Knowledge, Skills And Abilities / Competencies
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences
- Documented experience performing administrative functions in an office setting.
- Working knowledge of composing and/or proofreading correspondence, reports, policy/procedures, and other materials.
- Working knowledge of accounting procedures and process.
-
Proficiency in Microsoft Office Programs.
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER year of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
Come Join Us to Make a Difference!
Department of Adult Corrections is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The Office of Staff Development and Training (OSDT) is the cornerstone of training for the North Carolina Department of Adult Correction workforce. Our team of 101 instructors and support personnel delivers basic training to correction and probation/parole officers, as well as specialized classes, such as firearms, leadership, and instructor training. With our expertise, we manage the delivery of annual in-service training for over 16,000 certified employees. The OSDT team is committed to addressing the specialized training needs of all staff, from top management officials to first-line employees. With over 500 job classifications requiring mandated training, our comprehensive training program is designed to meet the needs of the agency.
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.
- The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions.
- Per NC Administrative Code 09B .0103, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.
-
If you were ever charged with a criminal offense at some point in your life, you will be required to provide certified and true copies of warrant(s) and judgment(s) for each offense (other than a minor traffic violation) as a condition of employment, even if documentation and charges have previously been reported to this agency.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help-Line at 855-524- 5627. If there are any questions about this posting other than your application status, please contact Gabriel Earley at (984) 202-8617 or gabriel.earley@dac.nc.gov .
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For Permanent And Time-limited Appointments
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education, and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Information should be provided in the appropriate areas, to include the following: Education – including high school, work experience – each position should be listed separately, certificates & licenses, skills and additional information.
-
Yes, I understand and have fully completed all the requirements.
If you have experience using various types of office machines, please briefly list and describe what types of office machines you have experience using. If you do not, please type “N/A.”
03
Which of the below best describes your skill level in Microsoft Word?
- No skill level
- Basic
- Intermediate
-
Advanced
If you have experience using Microsoft Outlook, please briefly list and describe what specific tasks you can perform with this software program. If you do not, please type “N/A.”
05
Which of the below best describes your skill level in Microsoft Excel?
- No skill level
- Basic
- Intermediate
-
Advanced
How many years of Office Assistant / Secretarial experience do you possess?
- 1-2 years
- 2-5 years
- 5-10 years
- 10+ years
- Required Question
