Team Leader-DME

Team Leader -DME

We are looking for a highly motivated and result-oriented Sales Team Leader to join our international BPO for the DME (Durable Medical Equipment) process. The ideal candidate will have hands-on experience in leading a team, driving performance, and achieving sales targets in a fast-paced outbound/inbound environment.

Key Responsibilities:

• Lead, coach, and manage a team of 15–20 sales agents
• Drive high conversion rates on both inbound and outbound calls
• Develop and implement effective sales strategies to overcome objections and close deals. Monitor team performance against KPIs and take corrective actions as needed.
• Analyze sales data and trends to continuously improve performance.
• Prepare and maintain daily/monthly reports and ensure SLA compliance.
• Collaborate with operations and QA teams to align on performance goals

Required Skills & Qualifications:

• Minimum 1 year of experience as a Team Leader in an International BPO (Sales Process).
• Proven track record in sales, objection handling, and closing techniques.
• Exceptional communication and interpersonal skills.
• Proficient in CRM tools and sales reporting.
• Strong analytical, detail-oriented, and logical thinking abilities.
• Capable of coaching and motivating a high-performance sales team in a high-pressure environment.

Perks & Benefits:

• Attractive performance-based incentives
• Attendance bonus
• Benefits of insurance
• Fixed night shifts – No rotational or graveyard shifts
• 5-day work week
• A dynamic and growth-oriented work culture

Job Type: Full-time

Pay: ₹30,000.00 - ₹48,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Work Location: In person