Technical Application Specialist

Akkodis is seeking a Application Technical Specialist/Call Centre Specialist for a Contract job with a client for Smithfield RI . Strong background experience in Calling(Outbond/inbound) , including experience with some Hardware Installation

Rate Range: $15/hour to $17/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Top Skills Needed:

• The ideal candidate has some education or work experience with IT hardware installations.
• A minimum of 1-year relevant work experience needed.
• A Minimum of a High School Diploma or GED required

Must possess clear, accurately and tactful, communication both verbally and written Possess basic troubleshooting and problem-solving skills, Working knowledge of Microsoft Outlook, Word, and Excel preferred IT hardware installation experience preferred, but not required Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Specific Exp:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
• We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue and out-bound calls could be required.
• As calls are handled a tracking application will be updated and system validations will be made.
• When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously.
• These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones.
• Advanced notice will be given to you if your shift is changing.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Amritpal.Singh@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance