Technical Implementation Analyst / Associate
JPMorganChase
Job Description
Are you ready to make a significant impact in the world of client onboarding and services? As a Technical Implementation Specialist, you'll work closely with business partners and clients, ensuring seamless product implementation. Join us to be part of a dynamic team that values innovation and client satisfaction.
Job Summary
As a Technical Implementation Specialist within the Client Onboarding and Services (COS) group, you will coordinate all aspects of product implementation setups. You will handle a high volume of simultaneous requests, ensuring timely and efficient execution. Your role involves collaborating with tech teams and facilitating client discussions to understand requirements.
Job Responsibilities
- Exhibit ownership and client satisfaction
- Manage clear expectations and timelines
- Communicate status updates to partners/clients
- Demonstrate creative problem-solving
- Adhere to policy and procedures
- Escalate and resolve issues promptly
- Record observations and escalate as needed
- Identify gaps and recommend solutions
- Handle multiple requests simultaneously
- Manage conflict and mobilize resources
- Assist in product setup per requirements
Required qualifications, capabilities, and skills
- Communicate effectively verbally and in writing
- Analyze logically with attention to detail
- Manage multiple work requests efficiently
- Test mainframe or file systems
- Understand system, regression, or UAT testing
- Hold an engineering degree with relevant experience
- Work evening/night shifts willingly
Preferred qualifications, capabilities, and skills
- Collaborate effectively with diverse teams
- Adapt quickly to changing environments
- Innovate solutions for complex challenges
- Lead projects with minimal supervision
- Utilize advanced technical skills
- Engage proactively with clients
- Enhance processes for efficiency
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
